Returns & Refunds Policy

Returns

We accept returns within 30 days of the delivery date. To be eligible for a return, items must be:

• Unworn and unwashed
• In their original packaging with all tags still attached
• Free from perfume, deodorant, or any other marks

Please note that sale items are non-refundable unless they are faulty or not as described.

How to Return

To start a return, email us at hello@loxvea.co.uk with your order number and reason for return. We will send you a prepaid returns label within 48 hours. Once we receive your item, your refund will be processed within 5–7 working days.

Refunds

Refunds are issued to your original payment method. Please allow up to 10 working days for the amount to appear in your account, depending on your bank or payment provider. Original delivery charges are non-refundable, unless the item you received was faulty or incorrect.

Faulty Items

If you receive a faulty or damaged item, please contact us within 48 hours of delivery at hello@loxvea.co.uk with photos of the fault. We will arrange a free return and send a replacement or issue a full refund, including any delivery charges paid.

For any queries about your return, email us at hello@loxvea.co.uk.