Privacy policy

LOXVEA — Privacy Policy

Last updated: June 2026

LOXVEA ("we", "us", "our") is committed to protecting your personal data. This Privacy Policy explains how we collect, use and protect your information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

WHO WE ARE
LOXVEA is an online women's loungewear retailer operating at loxvea.co.uk
Contact: helloloxvea@gmail.com

DATA WE COLLECT
We may collect and process the following personal data:
- Full name
- Email address
- Delivery and billing address
- Phone number (if provided)
- Payment information (processed securely by third-party providers)
- Browsing behaviour and device information via cookies
- Order history and communication records

HOW WE USE YOUR DATA
We use your personal data to:
- Process and fulfil your orders
- Send order confirmations and delivery updates
- Handle returns, refunds and customer service enquiries
- Send marketing emails (only with your explicit consent)
- Improve our website and customer experience
- Comply with legal obligations

LEGAL BASIS FOR PROCESSING
- Contract performance: to process your orders
- Legitimate interests: to improve our services
- Consent: for marketing communications
- Legal obligation: for accounting and fraud prevention

DATA SHARING
We do not sell your personal data. We may share it with:
- Delivery and logistics partners (to fulfil your order)
- Payment processors: Stripe, PayPal, Klarna (for secure payment processing)
- Shopify (our e-commerce platform provider)
- Analytics providers (e.g. Google Analytics) in anonymised form

All third parties are required to handle your data securely and in compliance with UK GDPR.

DATA RETENTION
We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, or as required by law (typically 6 years for financial records).

YOUR RIGHTS
Under UK GDPR, you have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion of your data ("right to be forgotten")
- Object to or restrict processing
- Data portability
- Withdraw consent at any time

To exercise any of these rights, contact us at helloloxvea@gmail.com

COOKIES
We use essential, functional and analytics cookies to improve your experience. You can manage your cookie preferences at any time via our cookie banner or your browser settings.

CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time. The latest version will always be available at loxvea.co.uk/privacy-policy

Contact us: helloloxvea@gmail.com